ServiceNow Engineer AI & Automation 80-100%

Tasks Identify, evaluate and prioritize AI Use Cases within the ServiceNow platform Design, implement and further develop AI-supported solutions, for example Virtual Agent, Predictive/Task Intelligence and GenAI Features (NOW Assist) Collect requirements from business departments and customers and translate them into effective, practical solutions Further develop the ServiceNow architecture with a focus on automation, scalability and AI Establish best practices, standards and guidelines for the use of AI in ServiceNow Promote structured, high-quality data as a basis for AI Conduct PoCs and pilot projects and gradually transfer successful approaches into operations Transfer knowledge to the team and actively help shape our AI strategy in the ServiceNow environment Requirements Demonstrable practical experience with AI functionalities in ServiceNow, such as Predictive/Task Intelligence (Machine Learning) or NOW Assist (GenAI) Several years of experience as a ServiceNow Engineer, Developer or Consultant as well as corresponding certification Sound knowledge of central ServiceNow modules, for example ITSM, CSM or ITOM Experience in process automation with Workflows, Flow Designer and IntegrationHub Analytical thinking and the ability to recognize potential for efficiency increases through AI and automation Enjoyment of innovation, experimentation and iterative approaches with a concrete implementation focus Good communication skills and a maker mentality - you move confidently between Business and IT German at native level and business fluent English Languages German at native level and business fluent English